Privacy Policy

Ruffley’s is committed to protecting and respecting your privacy.

Please find below information on the personal information we collect on visitors of our website, and how we use it and keep it safe.

This policy may change over time so please check this page to make sure you are happy with any new conditions. By using our website you are agreeing to the policy as outlined below.

If you have any questions or concerns about our policy please send us an email at:

Who are we?

Ruffley’s Ltd (Company No: 12960978)

How do we collect information from you?

Whenever you complete an online form or place an order, we receive information from you. This information may include your name, address, email address, IP address and other information such as which pages you access and when.

Use of ‘Cookies’

Ruffley’s website uses cookies – these are pieces of information sent to your computer which is then stored in your hard drive. It allows the website to recognise you when you visit again, and collect data on your browsing activities without identifying you as an individual. This information allows us to improve our website and give you a more personalised service. At any time you can switch off your cookies by changing your browser preferences. 

One of the main cookies we use on our site include Google Analytics – this gives us information on how visitors use our site, such as how many people visit us and which parts of the site they visit. 

How will we use this information once it is collected?

We will only be using your information for the following reasons:

  • To contact you in reply to any queries you have sent 
  • To contact you regarding an order you have submitted
  • To get feedback regarding our service/products 
  • Inform you of changes to our services
  • Send communications that you have asked us to provide you e.g. information on promotions
  • Process a job application

We review how long we retain this information on a regular basis.

We are legally required to hold some information  – we will only hold your information on our systems for as long as is necessary or for a length of time agreed with any contract we hold with you.

We will NEVER sell your information to third parties e.g.  for any marketing purposes. We may share your information to third party service providers, for example shipping partners and payment processors, however this information will only be what is required to provide these services to you, and will only be used for this. We will not release your information to third companies beyond this, unless required to by law.

Your information

You have the right to request a copy of the information we hold about you to ensure it is accurate. If you would like to do so, please email us at


Any sensitive information such as credit/debit card details is encrypted and protected, a lock icon will be shown within the browser to show this. Less sensitive data such as your email address will be transmitted normally over the internet – this means we cannot guarantee it is 100% secure. Any time you provide us with this information, you do so at your own risk.

If you are given a password for access to parts of this site, you are responsible for keeping this password secure and confidential. Do not share your password with anyone.

Links on our website

We may have links to other websites on our site – this privacy policy only covers and we recommend you read the privacy policies of any other websites you visit. We are not responsible for other sites even if you access them through our website.

People under the age of 18

If you are aged below 18, please have a parent or guardian look through our privacy policy and give their permission prior to providing any personal information to us.

This policy was last updated in October 2020.

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